With rapid growth to more than twenty consultants within their first two years of operations, consulting firm Property Risk Australia (PRA) faced the challenge of meeting all the ESQ requirements of their Tier 1 and 2 Construction and Government clients in a short time frame. PRA required assistance in the design and implementation of an integrated management system to aid collaboration, interdepartmental efficiencies and consulting outcomes.
Building on the existing NATA accredited quality management system, PRA opted to invest in triple certification of an integrated management system for environment (ISO 14001), health and safety (AS/NZS 4801 / ISO 45001) and quality (ISO 9001).
Director of Blend ESQ, Robyn Johnson, in a prior role as PRA Group Manager – Systems and Compliance, continued her vision used in development of the quality management system to create an integrated management system delivered via a SharePoint interface.
The certified ISO Integrated Management System presented a solution that enabled PRA to meet client requirements, tender efficiently, establish quickly on site, and manage their ESQ business risks during and after the delivery of projects.
The strength of the business tool that evolved was a collaborative result, with active involvement from company directors. Auditors commented it was simple and with refinement they would expect to see in a global organisation.
A point of difference was the system focus on client satisfaction and the intricate weaving of requirements from all corporate functions of the business.
PRA returned on their triple certification investment within six months, winning a federal government contract to conduct hazardous building materials inspections on heritage buildings in our Nation’s capital, for which an ISO certified system was a tender requirement.
Testament to its solid foundations, the system has continued to improve with biannual surveillance audits and to evolve through commitment of PRA resources to provide a great service to their clients, to look after their people and to continually move the industry forward.
Blend ESQ works directly with other specialist consulting firms. Cooperative, rather than competitive, we foster a strong network to bring specialist expertise to projects.
Property Risk Australia (PRA) operates Australia wide, specialising in hazardous building materials, occupational hygiene and risks to property across construction, infrastructure, industrial, commercial and residential sectors; for public, private and government clients.
To learn more about the Property Risk Australia team and business click here.
Pictured: Jai Choi, Finance Director, Property Risk Australia Pty Ltd.
From ground zero, Robyn established the ISO certified integrated management system that we rely upon every day. Robyn formalised our existing processes and was able to incorporate our NATA laboratory accreditation requirements into the system. Having an integrated online platform is helping our business to thrive. We are more competitive, more conscious of our external environment and feel prepared for business change. We can confidently train our people to internationally recognised standards. We are committed to maintaining our certification and to continuing to improve on our solid foundations.